FAQs

We know you’ll have questions. We have answered the most common ones below but if you have more, please give us a call.

Will new timber windows increase the value of my home?

Fitting of our high quality timber windows and doors will almost certainly increase the value of your home. Timber is far more attractive than upvc, this helps to add value and appeal. Collins and hall timber windows are so thermally efficient they will not only add value to your home, they will also save you money on your monthly utility bills.

Are timber windows expensive?

Timber windows and doors have a higher initial cost but the whole life cost of our timber windows is significantly less than upvc. It is estimated that a full house of timber windows would cost roughly 5% of the value of your property. With a life expectancy of over 60 years this far exceeds upvc. Not only that but a timber window can easily be repaired and in years to come re painted to look as good as new. Taking all this into account our timber windows are a very good and cost affective investment.

How long will it take?

It all depends on the specification and number of the windows and doors, As a rule from point of order we look to deliver and install your windows within 6 to 8 weeks.

Do the windows come ready painted?

We can supply unfinished windows and doors however all our factory produced windows and doors are spray finished in the factory before being assembled or glazed. Our more bespoke windows and doors manufactured in our own workshop are also painted before being assembled or glazed, mostly being hand painted which complies with listed buildings regulations. This ensures all parts of the window, visible or not have the same coat of paint to give added protection.

Is there a range of colour options?

Yes, we can finish any door or window to any RAL colour and we even offer Farrow and Ball paint finishes on selected products.

How long will the paint last?

The life expectancy of our water based microporous paint and stain systems depends on many factors such as Altitude, the higher the altitude the harsher the weather generally is. Location, exposure to salt, dirt and pollution. Orientation, long exposure to the sun or harsh weather systems. Taking all this into account we would expect all paint finishes to last 5 – 8 years before repainting and all stains to go 3 – 5 years.

How easy is repainting the windows and doors?

Very easy. All our paint and stain products are Organic and water based so they will not flake. The paint manufacturers recommend a very light rub down before re coating.

How do your windows and doors compare to a local joiner?

All our windows and doors are superior to a local joiner. With the different processes our windows go through and the teams behind the scenes at our manufactures who constantly strive to develop the technologies we use it is not possible for a local joiner to emulate these. Not only that, all our windows and doors are rigorously tested in test labs to emulate the harsh weather conditions so we can confidently offer such long guarantees.

Do you supply windows ready to be painted on site?

We mainly supply windows and doors with a factory finish. This is to ensure all the components have a good covering in a controlled environment. This way we can confidently offer the fantastic warranties. However we can supply windows to be painted on site.

How long will timber windows last?

Studies show that timber windows that have been made to specific specifications like ours have a life expectancy of over 60 years, provided that the windows are maintained properly.

Who will fit my windows?

Collins and Hall have our own fitting teams all directly employed by the company. This way we have full control of the job as a whole. We understand we are working within your home so all our fitters are Polite, friendly, thoughtful and conscientious to minimise the disruption to your home.

What are the payment terms?

We kindly ask for a deposit of 35% of the job as a whole. This secures your place in the manufacture of the windows. On completion of manufacture we ask for a further 35% prior to fitting. On completion of fitting we will look around the job with you and then ask for the remaining balance.